Terms & Conditions

Terms and Conditions of School of Fish

Effective Date: January 29, 2025

Welcome to School of Fish! These terms and conditions (“Terms”) apply to the use of the products, services, and website provided by School of Fish Inc. (“we,” “our,” “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1.General Information

School of Fish is an online retailer that sells aquatic fish, plants, coral, dry goods, and provides aquarium setup and installation services. The website and services are available only to individuals who can form legally binding contracts under applicable law.

2.Account Registration

To make a purchase or request services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

3.Product Information

We make every effort to provide accurate product descriptions, pricing, and availability on our website. However, we do not guarantee the accuracy or completeness of this information. Prices and availability are subject to change without notice.

4. Orders and Payment

By placing an order through our website, you are making an offer to purchase the selected items. We reserve the right to accept or reject any order for any reason. Payment must be made at the time of order through accepted payment methods. You agree to pay for all products and services ordered, including applicable taxes and shipping fees.

5. Shipping and Delivery

We will make reasonable efforts to ensure prompt delivery of products. Delivery times are estimates and may vary based on location and availability. Shipping costs are calculated at checkout. We are not responsible for delays caused by third-party carriers or other factors beyond our control.

6. Returns and Refunds

We accept returns for most products within 7 days of receipt. To be eligible for a return, the product must be unused and in its original condition. Custom items and services, such as aquarium installations, are non-returnable. Refunds will be processed to the original payment method, minus any applicable restocking or shipping fees.

7. Aquarium Setup and Installation Services

For aquarium setup and installation services, our technicians will provide professional setup according to the specifications agreed upon during the consultation. We are not responsible for any damage caused by improper use, environmental factors, or neglect of aquarium care. Customers are responsible for providing access to the installation site and any necessary utilities.

8. Privacy and Data Collection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our services, you consent to our data collection practices as outlined in the Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, School of Fish is not responsible for any indirect, incidental, special, or consequential damages arising out of or related to the use of our products or services. Our total liability is limited to the amount paid for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless School of Fish and its affiliates, employees, and contractors from any claims, damages, losses, and expenses (including legal fees) arising out of your use of our website or services, including any breach of these Terms.

11. Intellectual Property

All content on the School of Fish website, including text, images, logos, and trademarks, is the property of School of Fish or its licensors and is protected by intellectual property laws. You may not use, copy, or reproduce any content from our website without prior written permission.

12. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of the state in which School of Fish is incorporated, without regard to its conflict of law principles. Any disputes will be resolved through binding arbitration in the location where School of Fish is based.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms periodically for any updates.

14. Contact Us

If you have any questions about these Terms, please contact us at:

School of Fish Inc.

Email: schooloffishwilbraham@gmail.com

Phone: 413-543-1994

Address: 2133 Boston Road, Wilbraham, MA 01095

15. Customer Responsibilities

By using our services, customers are responsible for:

• Proper care and maintenance of their aquarium and its contents.

• Following guidelines for the safe use of our products.

• Ensuring that the installation site is suitable and accessible for our technicians.

16. Service Availability and Restrictions

Some of our services, including delivery and aquarium installation, may be restricted to specific geographic areas. Service availability may depend on the location and conditions of the site for installation. We reserve the right to refuse service in areas where it is not feasible.

17. Force Majeure

School of Fish will not be liable for any failure to perform or delay in performance of any of its obligations under these Terms due to events beyond our control, including but not limited to natural disasters, labor disputes, pandemics, or other unforeseen circumstances.

18. Third-Party Links and Content

Our website may contain links to third-party websites or services that are not owned or controlled by School of Fish. We do not endorse or assume responsibility for the content, privacy policies, or practices of these third-party websites. We strongly advise you to review the terms and conditions and privacy policies of any third-party sites you visit.

19. Feedback and Suggestions

We welcome and appreciate any feedback, suggestions, or ideas you may have regarding our products or services. By submitting feedback to us, you grant School of Fish the right to use, modify, or incorporate your feedback into our business operations without any obligation or compensation to you.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable provision will be modified to the extent necessary to make it enforceable while maintaining its original intent.